Terms & Conditions

Cleaning Times: We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your scheduled team is going to be more than 15 minutes late, we will contact you.

 

Abba Housemaid Services  has an hour and a half arrival time window for each cleaning as we cannot guarantee an exact arrival time unless you are the first client of the day (8:00 AM. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 A.M and 5:00 P.M. When possible, please allow for an open time frame rather than an exact arrival time; the cleaners will appreciate your flexibility 

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Your appointments are especially important to the team members of Abba HousemaServices, it is reserved specifically for you. We understand schedule adjustments are at times necessary; therefore, we respectfully request at least a 48 hours’ notice for cancellations. 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list lose the opportunity to receive services. 

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Payment Policy: Payment is due on the day of service.
Late Fee: Overdue payments are subject to a late fee of $25.00.
Cancellation with Less than 48 Hours’ Notice: 40% Cancellation Fee
Same Day Cancellation: 60% Cancellation Fee

Services we do not offer to clean/do:

 

• Blood

• Vomit

• Feces

• Moving of Objects over 30lbs

 

If you should have any questions regarding our cancellation policy, please give our office a call or email us. 

Office: 201-705-9859
Email: abba@abbahsclean.com 

 

Our guaranteed workmanship is 100 %. If unsatisfied with service, please contact our office within 48 Hours and we will be more than happy to return to your home and address any areas of concern.

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Insured: ABBA Housemaid Services is fully insured and bonded. We will only be responsible for damaged or broken items that may have been a result of partial negligence; please rest assured ABBA Housemaid Services LLC carries the necessary insurance to protect all your assets. Our company will not be held accountable for the prior physical condition of client’s homes and or items within their homes. However, our staff members are rigorously trained to treat your home with tender love and care, so that such occurrences do not occur.

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Responsive: ABBA Housemaid Services has a business cell phone open 24/7 for clients to easily schedule, reschedule, provide feedback as well as have their concerns addressed. Clients will always receive a text message reminder of their scheduled appointment and expected arrival time. At ABBA Housemaid Services you don’t have to wait to get the “right” person to call you back; it is done instantly. Call or text 201-7595112

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Team: ABBA Housemaid Services will try to always keep the same assigned individuals/team to your home. Unfortunately, due to the nature of last-minute call-outs, vacations taken, illness, and many other factors, we may not always be able to assign the same team members. All our professionals are trained the same and are more than skilled to complete service to your satisfaction. ABBA team will always include a Supervisor, a Staff member who knows your home, and an English-speaking cleaner.

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Equipment & Supplies: ABBA HousServices provides all cleaning supplies and equipment.

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Expected Arrival Time: ABBA Housemaid Services cannot guarantee an exact arrival time unless you are an 8:00 AM client. When possible please leave an open window for service time. Due to various factors beyond our control staff members are at times ahead or behind schedule. Upon completion of the prior home staff members will send a message via text with an in-route ETA.

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Leaving Clients Home: ABBA Housemaid Services upon completion of service will wait for no more than 20 Minutes. If the client is not home, the cleaners if possible, will lock the door and leave. The client will receive a text message advising them the cleaners have left and their door was locked or unable to be locked. Once we have left the property ABBA’s team will not assume any responsibilities for anything that may occur.

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Decluttering & Organizing:  ABBA Housemaid Services respectfully requests clients have their homes clutter-free before our arrival. Continuous decluttering and organizing may lead to the cleaners being unable to conduct service within the estimated time which may result in a rate increase or an hourly rate service.

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Do Not Do: ABBA  Services does not clean Biohazard waste, Blood, Vomit, Feces, Move Objects Over 30 Lbs. or get on the latter’s higher than 5 Steps. < If required please let the office manager know and he will accommodate the request.

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Safety Hazard – Please place your pet in a secured location during services, ABBA Housemaid Services and its members will not be held responsible for pets exiting the home while conducting service.

– Please keep children away from the work area

– Please do not walk on wet floors while mopping

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Service Cost: ABBA Housemaid Services conducts Deep cleaning at an hourly rate, which may change from time to time. ABBA reserves the right to increase the hourly rate based on the scope of work. If the cleaners or our office provides an estimated amount of time required to complete service; we ask that it is not disputed. If we cannot come to an understanding, we will thank you for your time and exit the home.

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NJ SALES TAX: ABBA Housemaid Services LLC is required to collect a 6.625% NJ Sales Tax

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Damage/ Broken Items: Staff members are rigorously trained to treat your home and valuables with tender love and care; but accidents do happen. In the event something is broken, or damaged cleaners are instructed to make you aware of the accident; the office manager will provide a plan of action. Clients have a 24-hour window from the previous service to notify our company of any damages. We will not be held responsible for any claims made past 24 hours.

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Blinds or Unhinged Items: ABBA Housemaid Services will not be responsible for fallen blinds or damaged blinds’ unless it is determined to be full negligence

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Broken Items/ Accidents: ABBA Housemaid

Services without admitting any liability may choose to directly reimburse a client for damaged goods. In the event a repair is required ABBA Housemaid Services reserves the right to choose the service provider. If the accident is determined to have been caused by existing damages or required repairs; the client will be advised to file a claim with their homeowners’ insurance. Damages or repairs are required due to negligence; we will instruct the client to file a claim with our insurance company. Every situation and accident is unique; all incidents will be addressed on a per-incident basis.

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